Refund policy

We understand that sometimes a return may be necessary, and we want to make the process as convenient as possible for you. Please review the following details regarding our 14-day return policy:

1. Timeframe: You have 14 days from the date of receiving your item to request a return.

2. Eligibility Criteria:

   • Condition: The item must be in the same condition as when you received it, unused or unworn, with all tags attached, and in its original packaging.
   • Proof of Purchase: You will need to provide the receipt or proof of purchase along with your return request.

3. Initiating a Return: To start the return process, please contact us at support@essentialsporting.com. Once your return request is accepted, we will provide you with detailed instructions on how and where to send the package. Please note that we cannot accept items for return that have not been requested in advance.

4. Contact Information: If you have any questions or concerns regarding the return process, please don't hesitate to reach out to us at support@essentialsporting.com. We are here to assist you.

Damages and Issues: We highly recommend inspecting your order upon receipt. If you discover any defects, damages, or receive the wrong item, please contact us immediately. Our team will promptly address the issue and work towards a satisfactory resolution.

Exceptions and Non-Returnable Items: There are certain items that are non-returnable or ineligible for refunds. This includes perishable goods (such as food, flowers, or plants), custom products (such as personalized items or special orders), and personal care goods (such as beauty products). Additionally, we are unable to accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please reach out to us for clarification.

Please note that sale items and gift cards are also non-returnable and cannot be refunded.

Exchanges: If you wish to exchange an item, the quickest way to ensure you receive the desired product is to initiate a return for the item you currently have. Once the return is approved, you can proceed to make a separate purchase for the new item.

Refunds: Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

We strive to provide a smooth and hassle-free return experience, and we are dedicated to resolving any issues promptly. If you have any further questions or need assistance, please don't hesitate to reach out to us.

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